Client Service Officer

Date Posted: 25/Feb/2021; Application Deadline: 05/Mar/2021
Department REGISTRY
Programme
Available Slot
Years of Experience Required 0
Required Referees 3
Specializations Required

Interest candidate must possess a minimum of two (2) years' experience in Customer Service Relations, Private Banking, Broker/Dealer or related field. Experience within the tertiary education domain is an added advantage. Possession of relevant Bachelor's degree/HND in Marketing, Business Administration, Finance, Economics and/or related field. Any additional degree is an added advantage.

Job Description

The Client Services Officer is an integral and a vital part of the goal of Landmark University Development Ventures and candidates for this position must be prepared to work in a dynamic and fast-paced professional environment. More broadly, the Client Service Officer is responsible for the following: · Vast knowledgeability of the string of services offered by the Guest House; · Markets and promotes the Landmark University Guest House and its numerous services to corporate bodies, organized groups and individual; · Observes, analyses and offer recommendations to management on current market trends of the Guest House, with emphasis on its strengths, weaknesses, opportunities and threats; · Takes client's orders and processes for booking and eventual lodging; · Gives weekly report of activities; · Maintains mandatory account documentation in good order.

Other Important Information

Proven ability to be Customer-Focused: Consistently delivering high-quality service; · Ability to meet and overshoot targets; · Strong relationship management skills; · Excellent advisory skills to make appropriate recommendations based on client needs and provide advice; · Sales & Service Orientation: Ability to sell the organization's products/ser vices, where applicable, and provide clients with a high level of service; · Ability to efficiently identify client needs and determine how to address them (i.e. whether to resolve them directly or escalate them to another individual/group) · Knowledge of products/services offered by the organization · Conflict management skills to resolve issues that may arise.

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