Guest House Manager

Date Posted: 11/Mar/2017; Application Deadline: 05/Mar/2021
Department REGISTRY
Programme
Available Slot
Years of Experience Required 0
Required Referees 3
Specializations Required

Fulltime 5years Prerequisite Experience + 3years Experience in Senior Management. Possession of relevant tertiary qualifications in any of the following disciplines: BSc or HND holder in Hospitality Management, Hotel and Catering, Tourism, or any other relevant field. Any additional degree is an added advantage.

Job Description

More broadly, the Guest House Manager is responsible for the following: · Ensuring and providing flawless, upscale, professional and high class guest service experiences; · Directly oversees all culinary activities; · Analyzing customer feedbacks and providing strategic direction to continuously improve overall rating; · Responding to guests needs and anticipating their unstated ones; · Monitor daily bookings and ensure assigned rooms are prepared prior to check-in; · Coordinate luggage collection and storage; · Oversee check-in and check-out procedures, including reservations and financial transactions; · Promptly address guests' requests, like in-room dining · Actively listen to and resolve complaints; · Ensure special guests, like disabled, elderly, children and VIPs, receive personalized services;

Other Important Information

Proven work experience as a Guest Relations Manager, Hotel Manager or similar role; · Understanding of all guest house & hotel management best practices and relevant laws; · Hands-on experience with Hotel Management software (PMS); · Proficiency in English; knowledge of other languages is a plus; · Customer service drive withoutstanding communication and active listening skills; · Excellent problem-solving and multitasking skills; · Leadership skills along with the ability to motivate a team into high performance; · Ability to work flexible hours; · Strong sense of ownership, responsibility and a professional presentation. Ability to work towards meeting lifelines prioritize tasks and achieve results promptly; · Highly organized with excellent attention to details and demonstrates strong written and verbal communication and interpersonal skills;

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